Professional Patient Billing and Collections Services
At Benchmark Medical Billing, we specialize in delivering accurate, efficient, and patient-focused billing and collections solutions. Our mission is simple: ensure your practice receives timely reimbursements while enhancing the patient experience and reducing your administrative burden.
By partnering with us, you can concentrate on providing exceptional care—while we handle the complexities of billing and collections.
What Are Patient Billing and Collections?
Patient billing and collections cover the entire process of:
- Generating invoices
- Managing payments
- Collecting outstanding balances
This includes submitting claims to insurance, processing patient payments, and following up on overdue accounts. When done correctly, this process:
- Ensures steady revenue
- Reduces errors and delays
- Enhances patient trust
- Maintains regulatory compliance
Comprehensive Services Tailored to Your Practice
We provide a full suite of billing and collection solutions:
- Medical Billing Management: End-to-end oversight of the billing process, from claim creation to payment reconciliation.
- Patient Invoicing: Clear, accurate, and timely patient statements for services rendered.
- Payment Processing: Multiple payment options, including online portals, credit cards, and installment plans.
- Insurance Follow-Up: Persistent tracking of claims to ensure swift reimbursements and resolve denials.
- Collections Management: Proactive follow-up on past-due balances using patient-friendly strategies.
- Patient Communication: Professional support for billing questions, payment options, and account clarity.
What You Get with Benchmark Medical Billing
When you trust us with your patient billing and collections, you gain:
- Accuracy & Speed: Fewer claim denials and faster payments
- Transparent Reporting: Real-time reports that give you full insight into financial performance
- Compliance Expertise: Adherence to HIPAA, CMS, and payer guidelines
- Personalized Support: A dedicated team of RCM experts to support your staff and patients
- Better Cash Flow: Shorter billing cycles and reduced outstanding balances
Our Patient Billing Process
Our patient billing workflow is streamlined and patient-centric:
- Patient Information Collection: Gather and verify demographics and insurance data
- Claim Generation & Submission: Submit accurate claims to payers (commercial, Medicare, Medicaid)
- Payment Posting: Record payments from patients and insurers
- Insurance Follow-Up: Address denials and follow up on unpaid claims
- Patient Invoicing: Deliver clear, timely bills to patients
- Collections Management: Apply respectful, strategic collection methods for overdue balances
